Working Across Generations
Diversity in today’s workforce is more than just differences in race and gender. Age and life experiences are just as important in shaping a person’s perspective. Differences in generations, or the era in which a person has lived, can effect everyday business interactions and viewpoints.
Think about your own workplace. It’s probably not uncommon nowadays to see a 60-something career employee working alongside a 20-something entry level graduate...
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"It takes too many of our resources to try to be all things to all people/all customers. We should just have one standard for everyone."
You're right, we should have one standard, and we do! We have one standard for customers and employees…, and that is "we treat all people with dignity and respect." The challenge is this treatment looks different from individual to individual. Experience has shown us that a one-size-fits-all approach just doesn't meet the unique needs of everyone, and can impact business. There is tremendous benefit when we can meet the needs of individual stakeholders and customers.
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